2 Contents EXECUTIVE SUMMARY 3 1 INTRODUCTION 4 2 BEYOND THE SUPERFICIAL 5 3 HOW SHOULD GLOBAL TRANSACTION BANKS ADAPT 6 4 THE PRINCIPLES OF PROGRESS 8 5 FACILITATING SERVICES 9 6 INFORMED STRATEGY AND DECISION MAKING 11 7 BANKS AS ADVISORS 13 8 THE PACE OF CHANGE WILL BE UNEVEN 14 9 THE TIME TO ACT IS NOW 16 BIBLIOGRAPHY 17 DISCLAIMER 18

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